Frequently Asked Questions

Find answers to the most common questions about Gratuity Tours.

GeneralBookingPaymentsCancellations

General

  • A Gratuity Tour is a pay-what-you-want walking tour, often called a free walking tour. Instead of paying upfront, you decide the value of the experience at the end.
    A Gratuity Tour is a pay-what-you-want walking tour, often called a free walking tour. Instead of paying upfront, you decide the value of the experience at the end.
  • Some tours are fully wheelchair accessible, while others may have cobblestone streets or stairs. Please check each tour's individual page for accessibility details, or contact our support team for recommendations.
    Some tours are fully wheelchair accessible, while others may have cobblestone streets or stairs. Please check each tour's individual page for accessibility details, or contact our support team for recommendations.
  • Tour group sizes vary depending on demand and guide availability. We strive to keep groups at a comfortable size to ensure a high-quality experience for all guests.
    Tour group sizes vary depending on demand and guide availability. We strive to keep groups at a comfortable size to ensure a high-quality experience for all guests.

Booking

  • Booking a Gratuity Tour is easy!
    • Find a tour in your desired city.
    • Pick a time that works for you.
    • Reserve your spot—no upfront payment required.
    • Show up & enjoy the experience!

    After the tour, tip your guide based on your experience!

    Booking a Gratuity Tour is easy!
    • Find a tour in your desired city.
    • Pick a time that works for you.
    • Reserve your spot—no upfront payment required.
    • Show up & enjoy the experience!

    After the tour, tip your guide based on your experience!

  • Yes! You can book up until the tour starts, as long as there are still spots available. Some popular tours fill up fast, so we recommend booking in advance to secure your place.
    Yes! You can book up until the tour starts, as long as there are still spots available. Some popular tours fill up fast, so we recommend booking in advance to secure your place.

Payments

  • Yes! Booking a Gratuity Tour is completely free. However, guides rely on tips from happy travelers to continue offering amazing experiences.
    Yes! Booking a Gratuity Tour is completely free. However, guides rely on tips from happy travelers to continue offering amazing experiences.
  • Tipping is completely up to you, but most travelers give between €10-€20 per person. Consider your budget, the guide’s effort, and your overall experience when deciding.
    Tipping is completely up to you, but most travelers give between €10-€20 per person. Consider your budget, the guide’s effort, and your overall experience when deciding.

Cancellations

  • Yes, please! Even though the tour is free, guides plan their group sizes based on reservations. If you can’t make it, cancel your booking through your confirmation email—it’s quick and helps the guide manage their group.
    Yes, please! Even though the tour is free, guides plan their group sizes based on reservations. If you can’t make it, cancel your booking through your confirmation email—it’s quick and helps the guide manage their group.
  • Tours generally run in all weather conditions, but adjustments may be made depending on the situation. Some tour providers may change the itinerary, seek shelter, or provide umbrellas. In extreme weather, a tour might be canceled, and we will do our best to notify you as soon as possible. For specific details, please check the tour page or contact the provider.
    Tours generally run in all weather conditions, but adjustments may be made depending on the situation. Some tour providers may change the itinerary, seek shelter, or provide umbrellas. In extreme weather, a tour might be canceled, and we will do our best to notify you as soon as possible. For specific details, please check the tour page or contact the provider.